Can I configure more than one DIY kit at a time?
No, you can only configure one DIY kit at a time.
If you want an offer for multiple DIY kits, please configure them one at a time.
We will then send you an offer with the joint shipping cost for all DIY kits configured.
Why is there not a downloadable complete pricelist for the DIY kits?
Due to the European Union e-commerce pricing directive, all prices for EU consumers must be shown including local VAT rates.
In the DIY configurator, for EU-based consumers, when choosing your EU country of residence, your prices will be shown including your local VAT rate.
For non-EU-based consumers, VAT does not apply, you will instead see net pricing, excluding any local import tax that may apply.
Why is the shipping cost not shown in the price summary?
The exact shipping cost for the specific DIY kit you have configured will be emailed to you within 5 business days of completing the configuration of a DIY kit as a written offer. The written offer will have the same pricing you received when configuring the DIY kit, with the only addition being the shipping cost.
Unfortunately we do not have the option to link the configurator to the various couriers online pricing tools.
We must therefore calculate the exact shipping cost manually, as it greatly varies depending on:
* Destination country
* Shipping method
* The weight, sizing and number of boxes needed
* Insured value of the shipment
We will always choose the the cheapest shipping option to your location, unless that option has proven to be unreliable.
How do I finalize and place the order?
Once you have completed the last step of the configuration and entered your details, an e-mail summary will be sent to us and a to you as well.
We will then get back to you within 5 business days with the final price, including the exact shipping cost to your location.
What payment options do you offer?
We offer payment via payment card or bank transfer.
For card transactions, we use the service provider called “Stripe” and we will send you a secure link for online card payment.
We accept all major credit and debit cards, as well as Apple Pay and Google Pay.
Polish customers paying in PLN can only pay via bank transfer.
What currencies do you use?
We only offer invoicing and payment in Euros (€), except for customers from Poland, who are charged in PLN.
Can I order the DIY kit from my local distributor or reseller?
No, the DIY kits can only be ordered directly from Jantzen Audio and are not sold via our distributors or resellers.